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Gentle Home Services
  • Home
  • About GHS
    • Why Gentle Home Services
    • Selecting A Caregiver
    • Services & Fees
    • The GHS Staff
    • Service Area
    • Our History
    • Privacy Policy
    • GHS & CJE SeniorLife
    • GHS & Arden Active Living
  • Services
    • In Home Caregiver Services
    • Specialized Care >
      • Elderly Care
      • Disability Care
      • Alzheimer's & Dementia Care
      • Parkinson's Care
      • Stroke Recovery
      • Heart Disease
      • Multiple Sclorosis (MS) Care
      • Osteoporosis Care
    • Long Term Care Insurance
    • Personalized Caregiver Services
    • Geriatric Care Management
    • Safety >
      • Should Your Relative Live Alone?
  • Express
  • Events
  • Employment
  • Blog
  • COVID-19
  • Contact Us

GENTLE HOME SERVICES
GUIDELINES FOR SELECTING A CAREGIVER

1.  IS YOUR AGENCY LICENSED IN THE STATE OF ILLINOIS? ARE YOUR CAREGIVERS BONDED?
Answer: 
Yes. we are licensed by the Illinois Department of Public Health. All employees are bonded.
2.  WHAT KIND OF BACKGROUND CHECKS DO YOU RUN ON YOUR CAREGIVERS?
​
Answer: Criminal Background checks, as well as, professional and personal references.
3.  DO YOUR CAREGIVERS SPEAK ENGLISH?
​
Answer: All caregivers must be able to read, write and communicate in English.
4.  WHO IS RESPONSIBLE FOR CAREGIVER’S PAYROLL AND SOCIAL SECURITY TAXES?
​
Answer: We assume all responsibilities for payroll requirements.
5.  ARE CAREGIVERS COVERED BY WORKER’S COMPENSATION INSURANCE IN CASE THEY ARE INJURED IN MY HOME?
​
Answer: All caregivers are covered under our workers compensation policy.
6. ​ WHAT ARE YOUR HOURLY (OR LIVE-IN) RATES:    
  • WEEKDAYS  
  • WEEKENDS
  • SHIFT DIFFERENTIAL
  • TRANSPORTATION CHARGE
  • ANY ADDITIONAL CHARGE (SUCH AS PLACEMENT FEE)
​Answer: There are no rate differentials for weekends, shifts, or transportation. There are also no placement or finder’s fees.
For a list of our rates, please visit our services and fees page.
7.  HOW ARE THE BILLING AND PAYMENT OF SERVICES HANDLED?
Answer: Invoices are mailed to clients weekly. Payment Methods: Cash, checks, credit cards and insurance.
8. ​ IF WE CHOOSE TO, CAN WE INTERVIEW POTENTIAL CAREGIVERS AND IS THERE A CHARGE?
​
Answer: Interviewing a caregiver is free of charge. Any additional interview is billed at our hourly rate for a minimum of two hours.
9. ​ WHAT CAN WE EXPECT FROM A CAREGIVER?
​
Answer: For a complete list of services visit our services page.
10. ​ IS THERE SOMEONE AT THE AGENCY TO ANSWER MY QUESTIONS OR CONCERNS AT ALL TIMES?
​
Answer: Someone is available to answer questions 24 hours a day, 365 days a year. Our operator is able to address staffing needs immediately.
11. ​ ARE THE CAREGIVERS SUPERVISED? IF YES, IS THERE AN ADDITIONAL CHARGE FOR THIS?
​
Answer: One of our nurses or staffing coordinators will perform both surprise and scheduled supervisory visits.
12.  WHAT HAPPENS IF MY CAREGIVER TAKES TIME OFF?
​
Answer: Gentle Home Services is responsible for all staffing needs. We will assure a temporary replacement takes over.
13.  FOR QUESTIONS, COMPLIMENTS OR COMPLAINTS, WHO WOULD BE MY CONTACT PERSON?
Answer: Our professional Staff is available 24 hours a day, 365 days a year. 
To get a hold of us for any reason, please visit our contact us page.
Value
*To ensure the most appropriate care, it is best to give the agency as much information as possible about the patient.
24-HOURS / DAY  •  7-DAYS / WEEK
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​ Phone: (847) 444-1222  •  Email: [email protected]
Available:
24-HOURS / DAY

∞
7-DAYS / WEEK
∞
​ (847) 444-1222

∞
​
[email protected]
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Phone: (847) 444-1222 • Toll Free: (800) 860-9823 • Fax: (847) 444-1333 • Email: [email protected]

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  • Home
  • About GHS
    • Why Gentle Home Services
    • Selecting A Caregiver
    • Services & Fees
    • The GHS Staff
    • Service Area
    • Our History
    • Privacy Policy
    • GHS & CJE SeniorLife
    • GHS & Arden Active Living
  • Services
    • In Home Caregiver Services
    • Specialized Care >
      • Elderly Care
      • Disability Care
      • Alzheimer's & Dementia Care
      • Parkinson's Care
      • Stroke Recovery
      • Heart Disease
      • Multiple Sclorosis (MS) Care
      • Osteoporosis Care
    • Long Term Care Insurance
    • Personalized Caregiver Services
    • Geriatric Care Management
    • Safety >
      • Should Your Relative Live Alone?
  • Express
  • Events
  • Employment
  • Blog
  • COVID-19
  • Contact Us